I noticed on 18-05-2013 that money (R3200.00) was transferred out of my Capitec Bank account. I found this very odd and went to Capitec Bank in Greenacres, The Bridge the next day. The consultant at Capitec, Terri-Ann Scheun, went into my bank account and informed me that the money was hacked out of my account. she gave me the full details of the lady that withdrew the money in Pretoria as this lady is also a Capitec client. From her profile details to her place of work.
She lodged a report with Capitec department and assured me this matter will be dealt with and that my money will be returned. She further advised me to open a case at SAPS. I opened a case at Mount Road SAPS and the case was subsequently transferred to the Gelvandale SAPS. The case number is 374/05/2013. The investigating officer contacted me in September 2013 informing me that this case will be transferred to Pretoria, as to where the crime was committed.
I went back to Capitec Bank in Sept 2013, and again, they refuse to help. Legal Wise tried to assist through Banking Ombudsman, but still no success.
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