My cheque card was cloned during the Dec holidays and after calling the line all of my cards were deactivated. I was told by a consultant who got back to me later that I needed to sign an affidavit at my branch for the amount/s I was disputing and my money would be paid back. When I went to my branch to get the affidavit signed my statement only reflected one of the two transactions I was disputing. The consultant at the Parktown branch assured me that the other amount was most probably not authorized so it won't go through my account, even though I received that transaction's sms together with the other amount in question. Needless to say I signed the affidavit to only dispute the one amount reflecting on my statement at the time.
Yesterday I got paid back and straight after receiving the disputed amount's money the second transaction ALSO went through my account. A very cheeky consultant advised me to call the investigators. These investigators referred me to the Risk Management department and after 5 phone calls I have not spoken to anyone but listened to very irritating music. Please advise who I can speak to in order to get this sorted out??
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