I am very disappointed with FNB service. I applied for a smart device on their website. After completing the online form they told me I had successfully opened a smart cheque account, which didn't make sense because I am already using a gold cheque account. So I managed to close the smart cheque account and applied for the device over the phone, the sales agent that processed my application said I met all the requirements and said everything was fine. Days later I get mail form FNB saying I need to complete debit order switching forms, I explained that I do not have debit orders and my salary goes through my gold cheque account. Every time I call the helpline they always transfer me to various departments and speak to consultants who are either clueless or unwilling to help. This is getting frustrating. The lady that processed my application all requirements were met, but I'm surprised to find out that there is a new requirement that I seem not to have met every time I phone their helpline.
Very Poor service
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