A transaction occurred on my account on 20 Dec 2013. I immediately informed Standard Bank authorisations and department and asked them to reverse the transaction as it was. The transaction was reversed and then 7 days later Standard Bank allowed the merchant to take the money from my account, despite my account being blocked and the transaction reported as.
This just proves how stupid they are and how unsafe my money is at Standard Bank. Their authorisations department is useless, they serve no purpose.
So I escalate this matter and speak to management but its clear from their responses that they don't care about their customers. They even tell me that they will call back but they don't. When I try to call management in the department, the phone is engaged or rings with no answer. Customer service is appalling.
Its been 19 days since I first informed them of the and I still haven't received my money nor any response that my money will be returned to me. Instead of moving forward they are moving very slowly. This is the second time I am a victim of in the last 6 months, on both my credit card and my cheque card.
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