I called to re-evaluate my policy premiums as other service providers has given me lower quotes. Maya was able to point out the differences in the cover without slating the competition, and also managed to reduce my own premiums without changing my cover. She emailed me confirmation, an updated policy document as well as a document explaining all the points she had made telephonically. All within 10 minutes. Fast, efficient service from a well run call centre.
That being said, we don't always want to have to pick up the phone. When Outsurance manage to get an online self-service option up and running, they will be a 5-star service provider. Until then, only 4 stars.
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