I wished to settle my personal loan with ABSA in November whereby as a working individual tried to do so via the call centre. The consultant that I had spoken to had given me a settlement amount however did not explain the bit where if payment was made earlier extra charges would incur and it will not have been settled. She just read out their t's and c's and even accepted the fact I was going to settle the same day as I had made the call on, after many attempts of resolving this with the cc they had only contacted me a month after and also debited my account after the settlement had been made. The lady from the cc thereafter gives me this ridiculous explanation for the extra charges failing to understand the consultant had not clearly advised of the cons of paying earlier. I had to thereafter wait at the branch for more than 2 hours awaiting their feedback. Why is it that we have to go through this long unnecessary process of still going to the bank after contacting the cc to save time? They should improve the quality of service @the cc or just refer everyone to the branches if they cannot maintain the competency required for a trusted bank. Thumbs up to the folks @ ABSA's Branch
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