PLEASE NOTE A PERSONAL LOAN WAS OPENED 19/11/2010 WHEREAS WE PAID INSTALMENTS OF R1100.00 MONTHLY. ON THE 18/06/2012 WE WENT TO ABSA FLORIDA TO SETTLE THE ACCOUNT WE GOT A SETTLEMENT AMOUNT OF R29037.81 WE RECEIVED A STATEMENT ON 13/09/2012 THAT WE STILL OWE R13050.01 THIS IS AN ABSOLUTE RIPP OFF... IF YOU TAKE THE SETTLEMENT AMOUNT PLUS THE AMOUNT STILL DUE IT GIVES YOU R42087.82 NOT TO ADD YET THE PAYMENT MADE ALREADY FOR MORE THEN A YEAR BY DEBIT ORDERS... SO IN ESSENCE WE NOW GOING TO PAY MORE THAT R60K FOR SOMEONE THAT MADE AN MISTAKE... WE WENT IN TO FLORIDA BRANCH AND REPORTED THIS IN JANUARY THIS YEAR TO DATE WE HAVE NOT YET RECEIVED A CALL FROM ABSA... THEY PROMISED TO CALL US FROM THE PERSONAL LOANS DEPARTMENT... THIS IS OUTRAGES AND VERY INCOMPETENT FOR SUCH A BIG INSTITUTION MAKING SUCH MISTAKES... I WANT THIS MATTER TO BE RESOLVED SOONEST... AND I WANT MY NAME TO BE CLEARED AS THIS SHOWS AS NEGATIVE AGAINST MY NAME OR I WILL REPORT TO THE OMBUDSMAN WITHIN TWO DAYS FROM NOW. ABSA DONT EVEN HAVE THE DECENCY TO CONTACT ME TO RESOLVE I'M NOT GOING IN TO THE BRANCH ANYMORE AS THIS IS TO NO HELP... AND I AM VERY UPSET AT THIS POOR SERVICE...
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