So I opened a new FNB account a few months ago. In order to open an account, one has to provide all the FICA docs. I provided all those docs. A few months down the line, I got an email saying my account would be frozen if I didn't provide the same docs, again. I responded that i had recently submitted these docs. Later, I was phoned my Ms Gloria Nemutudi. She said that a copy of my ID was required. I wondered what happened to the copy I'd already submitted. But I sent another copy anyway. Silence for a month. I asked for a status update. The same canned FICA doc requirement email was sent.. So now I'd like to accelerate things. Why must I submit the same docs again. The ones I submitted are still current. I haven't moved. Were the docs I've already given misplaced? It's a pain to get my landlord to sign *again* and to make *another* certified copy of his ID. Please just tell me people, so we can move forward. Other banks haven't made a pain of themselves like this and they're also FICA compliant. If this is about trust, feel free to check any of the details I've already provided. Phone me. Visit me. Whatever. But stop putting the ball in my court without a proper explanation. Tx.
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