Complaint / review / scam report
First National Bank
New Business Account HELPS me go bonkers

Opened a new business account online this week..uploaded all the necessary docs..was given an account number and onlne access. I received an "onboarding" email"and followed these instructions. I thought this was fantastic. I instructed my primary customer to deposit into my new account. Money I need for XMAS.
My nightmare started when I called the business call centre today to find out why I had not received the funds. Call no3 at 9h50.. Masego..my account needs to be activated but she cannot put me through to anybody ..she needs to send an email. I ask to speak to a supervisor....Team leader Dumisani Nkosi promises me at 10h10 that he will speak to a contact Nerisa and he would call me back in an hour. Call 4 11h30 speak to Nelly..Dumisane is in a meeting, leave a message. Call 5..12h36 Adam tells me Nkosi is on lunch and will call back. At12h42 he puts me through to Shannon Kay.. 8 calls later and a forced visit to the branch to deposit R100 finally activates the account. The money from my client bounced due to the? nactive ""active account..nobody can help me.. the money has not got back to the client and it is not with FNB??? Less marketing hype, more abiity to truly HELP
Author: hplaatjes


Offender: First National Bank

Country: South Africa   Region: All Country   City: Business Banking

Category: Business & Finance

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