Absa seems to have found a way to buck the Hello Peter system by sending a form letter to all complainants promising to look into the complaint. This gives them a "do respond" doesn't it? I have had two fairly major complaints, got a very lovely form letter promising they would look into it and that was the end of that. No resolution at all.
Yesterday I had to qeue again for 45 minutes because my "personal banker" that my salary warrants, was not there. When I got to the front at last to cancel my garage card that had been dormant for 13 months and yet each month I had to pay the service fee, I was told they could not cancel my card as I had not brought it, they "had to cut it up in front of me". A quick glance at my record would show that this card had not been used for 13 months and yet now I have to go qeue again to have it cancelled. Next week I am on leave and will pay a personal visit to FNB to move all my accounts (five of them).
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