On Saturday 14 December 2013 I have contacted Standard Bank Insurance Brokers Pty Ltd to report a faulty geyser. They send Millennium Plumbers who confirmed that the geyser has burst. They also has indicated that the geyser must be moved onto the roof as per regulations. (The Insurer did install the previous geyser /- 12 years ago). The plumber send a quote to the Insurer who indicated that they will only be able to approve today 17 Dec. After a long weekend without hot water and a daughter with burns from the water heated on the stove I phoned the insurer twice. The first time to hear that the team leader is on the phone with the plumber and will call me back and the second time that they did not receive a breakdown from the plumber. My policy state that I can expect home assistance services 24 hours, 7 days a week, 365 days a year. I am already 19 years a customer and feel that this type of delivery is unacceptable. Further to this I need to pay an excess amount of R750 which is also not specified on my policy.
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