As of recent Vitality and Bankmed decided to end their partnership and instead Bankmed opted to partner with Multiply (an offering from Momentum). Since that very moment in time I have only experienced the worst customer service imaginable from Multiply. I've also tried to phone them regarding the double debit on my account which was processed in Jan13 but to no luck as their call centre number provided via sms is incorrect and when I finally dialled the correct number and eventually it was answered the call centre agent put me through to the "correct department" which never answered their phone! Multiply kept sending smses the entire Dec12, saying all members needed to inform Virgin of the change by the 23 Dec12 however when I eventually go through to a call centre agent at Virgin, they could do nothing as my membership at multiply only started from 1 Jan13, in other words I was also charged for the full membership fee of R500 from Virgin in Jan13.
This is absolutely no incentive for people to join your program and I am strongly considering cancelling both the Multiply and Virgin membership due to the lack of customer feedback.
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