I have to admit that this is a new low for Virgin Money. Since April 2013 I have attempted in querying a settlement letter for my account I currently have with the above mentioned, on several occasions my query was referred to the incorrect department opposed to departments dealing with the abovementioned. I have spoken to the collections department from ABSA who mentioned they would investigate the matter and revert, this has been since June 2013 and no further response has been received. I have spoken to a variety of unfriendly call centre consultants who do not seem to understand my query and again this morning have been promised that the settlement balance would be provided in 72 working hours, yet again they were unable to assist telephonically with a settlement balance. I'm not sure if this is sheer incompetence or a unwillingness to assist in settling an account.
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