My son's wallet was approximately 3 months ago. We had to go and get another card, so we had to take all the Fica verification documentation, which we did. At the end of November, on trying to draw, my son received notification that he needs to go into a branch. We did that on the Monday. re-submitted all the documentation as is required by Fica. This has now happened on 3 occasions since. the last time Alecia who has been amazing in assisting gave us her direct contact if we have a problem. I called today, because my son experienced this problem last night again. Alecia is not in today and I was told that Nathan would call me back. I called back after not receiving a response only to be told that there is nothing he can do to assist. This in unacceptable as it is not anything that we have done wrong, rather a system fault on ABSA's side. why should we be prejudiced. I have opened and account and another institution and because of behaviours like that of Nathan. i will be closing this account as soon as is possible. I recently closed my account with ABSA and i will be switching my entire families accounts.
0 comments