I opened an account with a passport. Recently I acquired a SA ID (on Permanent Residency). Today (10 Dec) at 11am, I visited the Hatfield Branch with the intention of updating my details. All the Service Consultants were gathered around a TV. I spent a good 15 minutes before anyone attended to me at the reception counter. Thereafter, the Consultant that ' seemed to try' to assist me basically brushed me away as she never even tried to assist - she was so much in a hurry to go back to what she was doing, i.e., watching TV. I later visited the Quagga branch & received the same bad treatment. The branch was almost empty, but I had to wait for 30 minutes before being attended to. All consultants were loitering. I saw another lady & Lourens Erasmus who were disinterested in my concern and seemed not to understand what they were supposed to do. They refused me access to the Bank Manager. In the future, if the bank clerks are not ready or willing to work, I think the bank should communicate to its customers that they are not really open. As customers, when we take leave from work to go to the bank and receive poor service, that is unacceptable. Please investigate this matte
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