On the 27-11-2013 & the 29-11-2013 2 set-off amount was transferred from my account. I then went into the branch on Sat. the 30-11-2013 to query this and I was told to call the person who did the setoff from my account. Even though there is an arrangement made with the bank and their collection department someone decide to take the money off the account. I then called the no: I was given on Monday, spoke to a consultant and he asked me to request for the arrangement letter from the collections department which I did and send it back to him so he can forward that letter to accounts division/ department as they are the people whom has done this set off amount. My question is? Is it ethical to access someones account even though an arrangement has been made that he will pay so much amount of money until things settles down? Can someone please assist with matter as its urgent, because the money taken from the account I am supposed to paying rent with it as my landlord needs it by the 07th Dec or else our electricity gets cut off. This is such an inconvenience to me and my family. I also requested for other transaction to be returned I was told it will take 3day nothing yet has happen
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