First National Bank
POOR SERVICE DELIVERY @ FNB HOME LOAN DEPARTMENT

SMART BOND & MORTGAGE LOAN AGREEMENT - FULL NAME (S) SPELLED INCORRECTLY (ID WAS SUPPLIED); AGREEMENT IN ENGLISH EVEN THOUGH AN AFRIKAANS CUSTOMER - JEAN FARMER

HOME-OWNERSHIP PROGRAM - EVEN THOUGH NOT A FIRST TIME BUYER (PROOF OF EXISTING BOND @ NEDBANK WAS SUPPLIED) - COMMUNICATION VIA SMS ONLY - JEAN FARMER & MICHAEL GOVENDER

REQUEST TO WAIVE LIFE/DISABILITY COVER AS UNIT IS WORTH MORE THAN BOND DEBT (AS PER FNB VALUATION) - LOAN COVER WAS WAIVED EVEN THOUGH LOAN COVER IS NOT APPLICABLE TOWARDS RELEVANT BOND APPLICATION - MICHAEL GOVENDER

MANY REQUESTS PRIOR REGISTRATION - DOCUMENTATION TO BE IN AFRIKAANS & POSTAL/RESIDENTIAL ADDRESS TO BE CORRECTED - JEAN FARMER; MICHAEL GOVENDER & MEGESHNI NAIDOO

REVISED LOAN AGREEMENT AS ORIGINAL SIGNED ONE - CAPITAL AMOUNT/PRINCIPAL DEBT & ADDITIONAL AMOUNT = INCORRECT. RESULT : 3 X 100KM RETURN VISITS TO BOND ATTORNEYS - JEAN FARMER & MEGESHNI NAIDOO

ON REGISTRATION; FNB USED NEWLY BOUGHT UNIT AS PERMANENT RESIDENTIAL ADDRESS. ON REQUEST; RECTIFIED BUT SPELLED THE ACTUAL RESIDENTIAL ADDRESS INCORRECT. EMAIL CORRESPONDENCE & 4 VISITS TO FNB PINELANDS, RECTIFIED - ALL

TBC