"Hello PrinsPaul,
Kindly be advised that we have now released the payment in to your account. The amount paid over is R11, 607.56
We would like to sincerely apologise for the delays and confusion experienced herein.
Kindest Regards
Masood Bhamjee
Customer Experience"
ABOVE IS AN EMAIL THAT I RECEIVED ALONG WITH A PHONE CALL ON 28/11/2013
IT IS NOW 2 DECEMBER 2013 AND THERES STILL NO FUNDS IN MY ACCOUNT FROM MUTUAL & FEDERAL... I ASK? IF YOU HAVE A PROBLEM... DONT YOU SEE IT THROUGH UNTILL THE END, ESPECIALLY IF YOU GOING ON LEAVE FOR A WEEK?
I AM WORSE OFF AS I AGREED TO ALMOST R1000 LESS THAN WHAT ITS GOING TO COST TO REPAIR MY VEHICLE... ALL JUST TO GET THIS WHOLE MATTER OVER AND DONE WITH.
NOW IM FACING DRIVING A CAR WITH ACCIDENT DAMAGE UNTILL NEXT YEAR WHEN THE VEHICLE REPAIRERS REOPEN THEIR DOORS FOR BUSINESS!
IF THIS IS WHAT GOES ON FOR UNDER R12k... I DONT ENVY THOSE WHOSE WAITING FOR LARGER AMOUNTS... I DO KNOW OF SOMEONE ELSE IN THE SAME SITUATION AS I AM, FOR A BIT LONGER BUT OVER R60k MORE THAN MY DAMAGE... BRACE YOURSELF BUDDY, YOU DEALING WITH MUTUAL & FEDERAL!
MAYBE I SHOULD PASS ON HOLLARD INSURANCE NUMBER TO THEM... THEY CAN LEARN A THING OR TWO FROM HOLLARD!
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