On Wednesday the 24th 2013 as I was going to the maintenance court I went to my bank Capitec for a 3months bank statement as it was requested by the court and when I am browsing through my statement I noticed that there was an unauthorised transaction of R5000 has been transferred out of my bank to the account number of a Capitec client using my mobile banking. I went to my branch in Mdantsane Highway and I spoke to the branch manager (Phenelope) she said I must go to the police and open a case that will take 14 to 30 days because of investigations. I went to police the same day and I opened the case and I went back to the bank to give them the case number and they called their head office and they gave me this ref number: SR04/2013-1768. I requested to see a regional manager I felt it was too much for me to suffer as if it was my fault for them to have loose ends in their bank. Siya Nodayizana (REGIONAL MANAGER) explained this to investigation department and requested them to get back to me soon. After an hour I received a call from this forensic department (that's what they call it) saying I will not get my money because I was negligent, how because I never gave any infor about
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