I hereby wish to express my disgust in respect of the way in which my complaint has been dealt with by FNB. The only reply I got was from Tracey Sonickson (Complaints Resolution) of FNB on 19 November (today, 8 days since my formal complaint on Hellopeter), apologizing for the inconvenience I suffered and informing me that a formal complaint has been logged on my behalf and the reference number is 374532. Since then I have not received any feedback or response to my complaint whatsoever, not to mention even any solution to my problem! It seems FNB are treating my complaint in the same "don't care" fashion as they treated my credit card application and I am specifically referring to the unnecessary delay and dragging of the settlement payment in respect of my Woolworths account!
I will appreciate if FNB can resolve this matter expeditiously, or otherwise I will have no other choice but to cancel my credit card and claim all undue and unnecessary costs that I have suffered due to their negligent manner in which they have dealt with my application!
0 comments