After a near fatal accident, Jim was assigned to me and he lacked professionalism and was very unsympathetic. Hes casual in his demeanour and I always thought iwyze was a fair company. All my assets including my life policy is in their books but following the invasive interrogation and lack of communication during my claims process I now see that was the biggest mistake ever. My claim is now rejected due to suspicion that my spouse (incident driver) could have been under the influence of alcohol. This is purely suspicion and no proof what so ever. I intend to take this matter further as im not satisfied with the treatment received and final verdict. The whole entire time Jim was looking for something to discredit my husbands details regarding the incident. I always prided myself as a valuable client of iwyze but am being treated as a. I have now been commanded to remove my car from the storage when they are fully aware that im out of the country and am now liable for the costs involved. he dragged his feet during the whole process even after pleading with him to finalise before my departure. proving his incompetence he says hes been calling me knowing im out of the country.
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