We applied for Customer Assist on 22.08.13. and were informed that it will take up to 15 working days. On 17.09 I contacted CA & was informed that they were still busy with July's applications and will only start processing by 30.09 I contacted CA again on 25.09, but still no progress. On 04.10 CA replied still busy with July applications. On same day, I contacted Complain centre and logged a complain with ref. 41905419 and sms ref. 37198359. On 07.10 made direct contact with Mr Nkululeko at complaint centre who promised to work on the case. On 16.10 I contacted him again, but he could not find a manager for feedback. On 21 - 23 Oct. I contacted CA and Complain centre, but still no feedback. On 24.10 the bank sent out an evaluator to valuate the house. On 30.10 Mr. Nkululeko arranged a three way telephone conference where I was informed by CA that according to them they sent me an e-mail & sms on 22.10 that my application was declined. My concern is the fact that our application was first decline and then a valuation was done on the house. Please explain the confusing process. Because of the long wait, our situation deteriorated rapidly. edpetr.
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