In June 2011 I instructed Standard Bank to register my bond for a little more in order to allow for additions to my home in future. I applied for a additional amount on 29/08/2013 only to find that this was not done. In addition to this, I received no feedback on my application after the required documents were submitted and enquired after about a week, only to find that my application has not progressed (this after a promised turn around time of 4 working days) due to additional documents required. The additional documents were submitted and I got confirmation that everything is legable and in order. On 13/08/2013 I followed up again (why do I have to follow up?) only to find that the application did not progress since 29/07/2013. I escalated the application and contacted the customer complaints department and they promised to follow up and keep me informed... It is now 16/08/2013 and after 15 minutes holding on for a call centre I'm fed up,
Please, please, please help me.
Application no 450 7940, escalation reference 297 457, complaint number 545 71231.
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