I HAVE AN LOAN ACOUNT WITH CAPITEC THAT IS 5 MOTHS OLD AND FOR 5 MONTHS I AM TRYING TO GET THEM TO AMEND THE DEBIT ORDER DATE, AS THEY DEDUCT IT TO EARLY EVERY MONTH. I HAVE PHONED THEM EVERY MONTH, WENT TO THE LOCAL BRANCH WITH ALL THE DOCUMENTS AS REQUEST, BUT TO NO AVAIL. NOTHING SEEMS TO HAPPEN. I AM WALKING INTO A WALL...
THEIR INABILITY TO ASSIST IS COSTING ME MONEY, AS I PAY CHARGS FOR RETURNED DEBIT ORDER AT MY BANK, MY CREDIT RECORD GETS INFLUENCED BADLY AND MY RECORD WITH MY BANK ALSO LOOKS BAD... WHAT AM I TO DO??? FIGHTING SOES NOT HELP BEING FRIENDLY DOES NOT HELP, GOING TO THE LOCAL BRANCH DOES NOT HELP, PHONING SOES NOT HELP EITHER.
IT JUST SEEMS THEY DO NOT CARE... I RIED TO TAKE IT UP WITH A MANAGER AT THE BRACH BUT HE HIDES IN HIS OFFICE WITH THE EXCUSE THAT HE IS BUSY, I TRIED TO GET HOLD OF A MANAGER TELEPHONICALLY, BUT GET TOLD I CANNOT SPEAK WITH HIM HE IS BUSY AND THAT HE WILL PHONE BACK... AND WHAT HAAPENS??? NO FEEDBACK NOT CALL FROM HIM, WHATS NEW???
PLEASE PLEASE HEPL YOU ARE MY LAS RESORT...
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