I was robbed by criminals on October 13 2012 at 11h30 PM without compromising my pincode. After 15 minutes to the Hospital R5000 was withdrawn from my debitcard. Another R5000 after midnight. On Mon 15 Oct up to 25 Oct 2012, criminals resorted to swiping the debitcard to the tune of R14000. Now a grand total of R24000. After being admitted, my doctor wrote a medical certificate so that my wife took it to Standard Bank. My wife had my Medical Certificate, Identity Doc, including hers and our marriage certificate. Despite this, the branch's Margaret, refused to close the cards telling my wife that my cards would only be closed once I came back from the hospital. My wife tried for two weeks invain until some good samaritan closed these cards without further questions. After three months of campaigning following a formal complaint, only R8000 was paid to me this past February as the bank's "goodwill". All I need is a written response mapping this history required by the Ombudsman. It's been 4 weeks asking for this and the bank playing hide and seek with me. This is grossly unfair on my part.
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