I raised a query with Karen on 12/9/13 via e-mail regarding incorrect information in terms of my payments. I followed-up with e-mails on 9/10 and 15/10. Only got a standard response of "i apologise for the delay in response but the matter was escalated". I followed-up yet AGAIN on 25/10. It is now 45 days since the original query and NEDBANK is just showing how valuable a client is to them. Frankly i'm out of patience and this is not the first time i've had to follow this route just to get the assistance that is supposed to be standard customer service. Get the details from Karen, resolve it and respond to me via e-mail, before tomorrow 5pm. On wednesday i will be approaching the banking ombudsman as i've exhausted all other avenues. STRICTLY E-MAIL COMMUNICATIONS.
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