I have lodged a complaint on 25/02/2013 regarding the incorrect arrear on my account which is adversely affecting my credit profile. My account was assigned to Khosi Shilubane whom I believe she has now left the company, but before she leave, she left me an e-mail stating that my query has been resolved. However, I have established that it is not.
I then spoke to Busisiwe Nyatsumba on 28/02/2013 who seem to understood my case and she requested that I drop her an e-mail and she will investigate my case. I have on several occasions tried to call and left messages for Busi and all these attemps seemed futile. I then left a msg and activated a reminder to my previous e-mail only to receive a laidback response e-mail asking me to explain what I want to be helped with.
I find this to be totally demeaning and unacceptable, as I have in many occasions spoke to several people with the organisation including Busi who all promised to leave a note on my account.
I urge you to take this matter serious as I strongly believe that I have exhausted all avenues I ahd and my only hope is the Banking Ombudsman whom I will contact in no time if my matter is not resolved within 24 hours.
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