FNB Insurance Brokers
Takes 3 weeks to get a simple request sorted out

To Whom It may concern:
This is the third email that is being sent with regards to the activation of Ebucks earning on my FNB insurance policy. I have still not had a response! The first email was sent on 7 October 2013, them 22 October 2013 and now again! How may emails does a customer have to send before they a response? Is customer service not a priority? I expect to receive some feedback by COB.

And to date I am still being referred from pillar to post with no one taking ownership / responsibility to give me feedback or resolve the issue!!!

Regards,

Ashnee