We received a letter dated 1 October 2013 informing us that our policy for our home had lapsed on 1 July 2013 (it took ABSA 3 months to inform us!) due to non payment of premiums. Our premiums were always charged to our bond account and paid through our bond debit order. On phoning to query this we were informed that the payment method was changed to cash - again without our instruction. We were also informed that our policy cannot be reinstated due to the fact that our titles (Mr. & Mrs) were changed from English to Afrikaans (what?!). We have tried unsuccessfully to sort this out telephonically for the past few weeks but neither the branch nor the head office accepts responsibility for it. In the meantime we are told that we are not covered. This is unacceptable service and we demand that it be sorted out!
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