I want to cancel a policy which is linked to by ABSA bond account. My insurance company requested a form to be completed by the bank to release the policy. i have completed the form and faxed it to the call centre which I have received automated responses indicating that the query was forwarded the home loan department. It is now almost 3 weeks I have not received any feedback. I have called the home loan department and was informed that the policy has been cancelled. When i phone my insurance company they informed me that the policy has not been released.
Can you please assist urgently for the possibility of releasing the policy.
thanking you
Regards
Christa Kruger
Bond account
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