FNB,
We have four business accounts with you and I've been trying to get eWallet Pro set up for the last two weeks in order to pay our employees. I initially phoned the tel number on the eWallet Pro page which is 0861 31 32 10 / 087 575 9405 but I was told they would have to get someone to phone me, they do not deal with this service.
I eventually emailed my request through to the email address: [Email Removed] but no reply. I then lodged a complaint on the FNB web site when finally someone repsonded with the name Roegaya. When I explained my request to Roegaya she dissapeared and never replied. I then went into the FNB branch in Festival Mall, where I was told they will take my details and get someone to set up this service. I gave all my details and request and didnt get any response.
I then again, emailed [Email Removed] with another lenghty request with no luck. Today, I phoned the call centre and was now transferred between 4 call centre consultants with no luck. I have my major staff meeting on Friday where I was suppose to introduce this service but it seems I will have to go with the Capitec solution seeing FNB ignore their business owners.
Very Disappointed!
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