More than 5 years ago, possibly 10 i applied for a standard bank access facility and have been transferring money randomly into this account thinking i could access the facility at any time. Recently when i tried accessing the facility to retrieve the funds i was unable to do so and upon calling standardbank i was told that the access facility was inactive for 6 months and has been cancelled at standard bank discretion without notifying the customer. This is daylight - you depositing money without you knowing that you are unable to retrieve nor even made aware of the fact that the facility has been cancelled. I want the facility back and the additional money i have transferred over time. I feel like i was and I no longer feel safe with standardbank especially when they tell you things like they can do it at their discretion, i feel bullied and robbed. This cannot be fair without any notification. I also want proof that you are allowed to this with my original contract and without any form of notification. Please beware of these things when applying for anything at standardbank. Reference number is 55400636 - sarah naicker (prestige) nonhlanhla tshabalala (complaints)
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