I used online banking and did a transfer from my Standard Bank account to a FNB account on 01/10/2013, knowing that the longest a transfer can take is 3 working days, I went into the K90 Branch as this is where my account is held, was told that I need to go to FNB as the money has definetaly left Standard bank and they can no further assist me, called the call centre Friday afternoon after speaking to FNB and they confirming they received no money and there is no money pending, was told they will log it and maximum turn around time is 3 working days, called on Monday to be told that the query is still open, requested for it to be escalated to a supervisor, Ruth the supervisor called back said she spoke to FNB and the money is in the account of the receiver, but Ruth cannot tel me who she spoke to or what the referance number was. Went back to FNB into the branch and it does not show, FNB then calls Std bank and was advised that they cannot speak to them as they did not do the transfer, called call centre again no one knows a Ruth? The querie is now escalated to a new supervisor Pravek, whom will contact me. Mean while the recipient cannot go for her Chemo.
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