This message is more directed to the Company Stakeholders responsible for day to day operation at the Branch in SouthGate in particular for offering service on claims/maturity submission. I arrived at the Branch on the 28th Sept 2013, Time :9:45AM produced my documents to the Lady at the reception and gave her my reasons for visiting the Branch, she checked my relevance to a Company and then alerted me that the is ONLY 1 person offering a service to clients for queries such as mine (claims) and she only resume duty at 10:00 she pointed me to a queue of more than 12 people, poor Susan what a pressure you have having to deal with so many people, Since I was there I decided to take a seat and wait for my turn to be attended only at 11:25 . I had this form that I needed to complete and make a decision but I just wanted to hear from the consultant what other offering are to choose from instead of cancelling the policy as it has matured. But after I waited this long to be serviced I felt what's the use of keeping this policy, never I experienced such a poor service before. IMPROVE SERVICE OFFERING and see even more growth on your client base this is not acceptable DO SOMETHING
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