3 months prior I called in the member hotline to have the details of the membership changed as my mum had lost her job and I was going to take over the debit order. The consultant then was very helpful and called my mum on another line enabling the 3 of us to speak & have the details changed. The consultant advised that within 3 weeks I would receive a new card posted to my address.
It has since been 3 months and I have been debited twice however to date no card has been received. I called the member hotline on Friday the 27th of September & my call was answered by Faith who was the most unhelpful and rudest person I have ever spoken to. I advised her of my situation & she just blurts out that she cannot help me as the member is still my mum. I asked her to call my mum on another line but she told me that they are very busy and cannot call my mum. I even asked her if she can just confirm if the card was posted to my address reading it to her but again just says she cannot help me.By this time I was getting very infuriated with her & asked to speak to her manager. She then tells me that her manager is busy & cannot speak to me! What kind of business treats consumers this way???
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