I moved over to FNB recently, the main reason was to gain access to Pay Pal and for the ipad device. I was given a range of ipad options, and made my selection. I was then told that was out of stock. I then selected the next model up (and more expensive). After a few weeks I hadn't received anything, so called in and was told that I still had to "qualify" for the ipad and would ONLY do so once my debit orders were all switched over. I was not told before I would need to "qualify".
Nobody could tell me what the qualifying criteria were, just that it could only be done after switching. Another few weeks passed an no device and no information as to its whereabouts, I called and was told that they were out of stock of that model as well and offered me the next model up.
I requested either the model I ordered, or a replacement of an equivalent model or better for the same price that was agreed and was told this was not possible. I have been given the run around and have never experienced such bad service and mis-information from any bank, ever.
For a new customer this is hardly how one would expect to be treated, and the call centre's response? "sorry I can't do anything".
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