On the 29th September 2012 my car was knocked, other driver disappeared. My claim was sent to Affinity on the 9th October 2012. On the 18th October I meet with the assessor. On the 30th October 2012 I then had to email Affinity to find out what was happening with my claim as nobody had contacted me about it. No response. I then sent another email on the 13th November 2012 telling Affinity how much they. Lianie Van der Mescht then replies "Good morning, Kindly be advised that the assessor was appointed and NNA claims department is waiting for the report." I reply: "I met with the assessor on the 19th October, it's almost a month ago?? "She replies: "Morning, We will contact NNA tomorrow with a full update as there office are closed for the day." No reply until I then again emailed on the 4th December 2012 requesting my policy be cancelled. Natasha Caldeira then requests my policy and ID number ect. I then receive an sms on 19th December 2012 stating that my policy has been cancelled. I then get a call yesterday, excess is R3300 and damage is R7512.25 and because there is no 3rd party involved i have to pay another excess of R5000! I must pay R8306.00!? I want all my premiums back
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