AfricaComplaints.com » Business & Finance » Complaint / review: Standard Bank - Refused Insurance on my Car but i m being billed | #192657

Standard Bank
Refused Insurance on my Car but i'm being billed

I recently applied for Car finance with Standard bank and refused the Credit Life insurance. I however got surprised this morning when the money for the credit insurance was debited from my account and when I query it with standard bank Credit life insurance they say I don't have an account with them. I asked but then why is the money being debited from my account, they tell me that they don't know why.

I spoke to a lady named Kagiso Modiga requesting to speak to their superior regarding this and she told me that they are not available.

All I need to the money that has been debited from my account to be returned, now they want me to go to the bank to get the statement and email it to them so that they can do an investigation. now all this exercise will costs me time and money over something that I refused at the beginning but they went ahead to debit the money. And I'm not going to get reimbursed for getting that statement and the time ill have to spend at the que to get that statement or even from an ATM.

THIS IS TOTALLY UNACCEPTABLE.

Date:

Company: Standard Bank

Country: South Africa   City: Pretoria

Category: Business & Finance

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