On the 6th August I lodged a complaint and dispute on the FNB online website. I received a telephonic reference number, and the next day I got a call from the Credit Manager. I explained my dispute with him and told him that I was taking this case to the Banking Ombudsman. I also requested that he advise their legal department to contact their debt collectors to state that this case was in dispute and not to continue until a decision was made by the Ombudsman.
I then contacted the Ombudsman and was advised that I need a reference number, AS WELL AS A REPLY TO MY COMPLAINT IN WRITING, as this is the first step of a dispute.
I have since contacted the person (Thami, Cresta Branch) I was dealing with on three to four separate occasions requesting this so I could lodge with the Ombudsman.
THE BANK'S RESPONSE has been disgusting, and all To escalate this, as this matter is now in limbo, and find it appalling to get this type of service from FNB.
I want this resolved or I will close ALL my business with FNB.
I expect good service and quick response.
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