I am very disappointed, angry and disgusted. My mother had a funeral policy with Standard bank (ePlan). My sister went to the bank on Tuesday, with all the documents. It was to be processed within 48 hours. She was to be buried on Saturday. My sister went to the bank on Wednesday and Thursday. Kevin Kelly, who was calling on our behalf, told her that if the money is not reflecting on Thursday, she is to come with the document Friday morning. She went to the bank Friday morning, she was told to come back after 1pm."With what money, we are grieving and they are causing unnecessary cost". I went with my sister, because I was. This is unacceptable, we waited for Kevin but he was lunch, eventually we had to leave cause my mother corpse was on the way, so we had to leave, traditionally, we needed to be at home.
I am irritated by the 48 hours that they are always promising. We had to borrow money for the arrangements and the undertaker was breathing down our neck wanting their money.
I am going to make it my aim to tell people about the bad service that my family has received; to top it all off my mother was a good client with a good payment record. This is the worse service ev
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