AfricaComplaints.com » Business & Finance » Complaint / review: Clientele Life - Clientele the worst to deal with!!! | #182222

Clientele Life
Clientele the worst to deal with!!!

During May I logged into Clientele's website and proceeded to cancel my clientele mobile contracts which were already overdue for cancellation. I have not had a call from Clientele to confirm my request to cancel. I called them on the 12.08.2013 to find out what is going on, only to be told that they cannot cancel any policy from the internet. I then asked why they did not call me back. I was told that he checked there website and could not find any such request. I was then told that I had to call in to advise them of the cancellation. But that even though I had called in they still could not cancel the mobile contract and that someone would call me back in 24 to 48 hours. I am still waiting to here what they have to say.

I also received an sms from Clientele Mobile worded as follows "DEAR CLIENTELE MOBILE CUSTOMER, YOUR ACCOUNT IS IN ARREARS, THUS YOUR SIM CARD HAS BECOMENUSABLE. DEPOSIT X AMOUNT TO REACTIVATE YOUR ACCOUNT. GO TO ANY FNB BRANCH, ACCOUNT NO 62215777676, BRANCH CODE 255655, REFERENCE 0736098693. YOU ARE CONTRACTUALLY OBLIGED TO PAY "

Why cant the insurance ombudsman get involved with companies like this so that customers could at least get decent customer service?

Date:

Company: Clientele Life

Country: South Africa   City: Head Office Clientele Mo

Category: Business & Finance

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