My mother-in-law receive an fixed amount of money (support) every month from a family member working out of the country. Every month she must go through all the trouble by trying to get through to somebody at the 0860109799 number, She is kept on being told how important her call is, and sometimes the call is just cut.. She is a penioner, who is staying with me and not having a lot of money to spend on calls to try to be helped. This is unacceptable, and in this new age of technology I believe there must be an easier way for pesnioners to be assisted without delay. ABSA is certainly not making it easy for the client, and act like a BULLY, leaving people feeling helpless and just a number. I want to know what can be done to make it easier for her. My suggestions is that the call centre do not just sent an sms, but also call the recepient of the money to verify details. I called today the first time, and after 6 minutes was cut oof, I called the second time, and kept on for 10 minutes before being assisted, the call ended up to be 12 minutes, which means we must spent 18 minutes to be helped??? UNACCEPTABLE!! The reference number to sms`ed to her is 14291533 .
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