I made a payment three weeks ago and it did not go through my bank account, I phoned the call centre and they said that I must make the payment again after one hour. This is what I did and after another payment was made both went through. I spoke to the manager named Bongi, he told me that he must verify the voice recording. He did this and confirmed that the second payment was made on FNB's instruction and that it is their fault. So now the trouble started. They sent me forms to complete so that they can reverse the payment, this I did, they told me that it will take five days to reverse, three weeks later and I am still out of R 3475.00 and this payment was made on the instruction of FNB and all voice recordings were confirmed by themselves and they still don't want to help. So much for your slogan "how can we help you" hahahahaha
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