Thank you for highlighting your concern with us.
We have escalated your complaint to the Premier Suite and you will be contacted.
Your reference number is 278343.
Regards
Tracey Sonickson
CUSTOMER'S FEEDBACK Abdul22 Time and Date 10:36:13 | Thu 2 May 13
Utterly Disgusted: Still no feedback after complaint was raised, Tracey replied at 10:30 Tuesday Morning and i have still not had any feedback to my complaint, i had to draft a new private mail which i sent through to one of the useless service consultants in order to get a response and that was after calling and being put on hold for 35 LONG minutes, i do not have the time run around in my busy schedule to do other peoples jobs not even in my instituiton. This is unacceptable. FNB has lost a client for life.
Tracey gave a response i sent numerous emails and tried numerous phone calls i am still waiting for feedback, i still pay monthly as long as these people have your money they dont worry i do not need a reference number Tracey i need a phone, it is so unfair how these major companies take advantage of us like this... this is completely unacceptable i have never been so off before begging for a service i pay 4
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