I send an email advising old mutual that i had changed my account no one got back to me to confirmed its been two weeks and was promised feed back in 2 working days
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From: Client Services [Email Removed]
Sent: Thursday, January 17, 2013 10:29 AM
To: Malebo Mokonyama (SanlamSky)
Subject: AR: Change Personal Details- ID No: 8703251005089 Policy No: Not Given - Old Mutual Enquiry --CCC5290933--
Thank you for your enquiry.
The following unique tracking number --CCC5290933-- has been allocated to it.
Your enquiry will be attended to within 2 working days by a dedicated Administrator who will respond to your enquiry and inform you of the progress.
Note: All attachments will be referred to the relevant processing centre and you will be contacted should there be any further information required to finalise your request.
As an additional service to you, you can obtain your portfolio values via a 24 hour service by simply dialing 0860 700 000. Please ensure that you have your policy number available.
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