AfricaComplaints.com » Business & Finance » Complaint / review: Phonextreme - ACCEPT PAYMENT. NOT DELIVERING. NOT LOCAL STOCK | #160494

Phonextreme
ACCEPT PAYMENT. NOT DELIVERING. NOT LOCAL STOCK

REVIEW:
I inquired about stock of an item and I was promised stock arriving "next week" and that I can order in the meantime while I wait. Meaning that they have already placed an order with the supplier at this point.

I've ordered and weeks pass, no delivery, no updates.
I've emailed them to ask, no response.
Only after calling them and they said stock will arrive last week and I should have my items by Friday.
Its end of Tuesday, nothing - no order status update, no communication.
In three days its been a month, without delivery.

I used these guys because they're local, but I could've ordered and shipped from UK (@80% the price) twice by now.

Not sure where this "stock" is coming from (can't bet ZA), but its pretty hard to order from anywhere in the world and have it take this long. I've ordered things from China with regular air mail and have received it quicker. Remember that they ordered the stock before I even placed my order.

All this tells me is that they are unable to source the products or it was lost in the mail and now I'm left hanging.

So to summarize:
POOR COMMUNICATION.
SETS PRECEDENCE OF BEING LOCAL SUPPLIER, BUT SOURCE INT
NEARLY A MONTH, STILL NO DELIVERY

Date:

Company: Phonextreme

Country: South Africa   City: Cape Town

Category: Business & Finance

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