Bluebean
Do you not understand the meaning of deceased??

My father in law passed away four months ago. 3 weeks later my mother in law handed the blue bean statement together with my deceased father in law' ID book and death certificate into a local standard bank branch. Then the harassment started... My mother in law explained very kindly that he passed away and they can therefore not speak to him. She proceeded to email the relevant documentation through to blue bean. For the past 3 months the call centre agents have been calling at least four times a day INSISTING to speak to my deceased father in law and every time she has to explain that he is not available (obviously) and that she has sent through the relevant information.

Even without taking the harassment into account, this poor grieving traumatised woman has to explain to your call agent staff four times a day that they are not able to speak to her husband because he is dead.

This is disgusting - you should be ashamed of yourselves, where is your human compassion??

Shame on you. You should be getting her counselling after this!