On 2/7/13 I made some changes to my policy. I received a new policy document with the changes. When reading through the policy document I noticed an error under the history component of the policy document: 'When last did you claim for a vehicle accident? Never had a claim'. This is incorrect. When I took up the policy I never claimed that I have never claimed for a vehicle accident. I immediately sent an email to [Email Removed] stating as much. I never received a response. The next day, 3/7/13, I sent another mail, I never received a response. Yesterday I called and spoke to a women by the name of Criekie who undertook to look into my query and come back to me - this has not been done. Please can some advise why my policy document is inaccurate? Can someone also advise why no-one responded to my 2 emails sent? Can someone also advise why Criekie has not called me back!
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