I would like to give special thanks Krystal Cholwhich for her great service. She solved my problem in minutes.
I called on two occassions on 9 January 2013 after adding another vehicle to our insurance policy to get a letter of confirmations of cover which I never received. On 10 January 2013 I called once again and spoke to Krystal who noticed that although the server reflected that emails were sent that there must have been another reason why I did not receive the email. She immediately investigated every section of the policy and sorted the problem and I received the email with the letter of confirmation while I was still on the phone.
I have also been calling continously for months regarding the fact that I have not received an actual policy document. On each occassion I was told that it was emailed but I never received any of the emails. I mentioned this to Krystal and she dealt with the problem and I have now received the Policy document.
Krystal is an outstanding consultant who is extremely friendly and proffessional and I would like to thank her for her superb service.
Riette Atkinson
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