On the 30th of July, R21000 had been removed from my account. I was unable to reach any contact center at the time, so I rushed through to the Sandton City branch. I was alerted to the fact that my account was "locked" as a precaution, due to a suspicion of, even though I received no alert from the bank like they usually do.
I confirmed with the centre that the transactions were not authorised by me and that my details have been comprised. I had been shattered and emotionally drained, and craved answers as to the ways in which this could of happened. None of the consultants at the centre were able to provide me with the relevant information I required. I was misled into believing the processes in place by Standard Bank.
I was told my transactions were in a "pending" state and that the money was not banked by the merchant that the used to process these transactions, and it will take up to 72 hours for any action to be done on my account. IF THE MONEY WAS PENDING, WHY WOULDN'T THE BANK JUST STOP THE TRANSACTION FROM BANKING AND RETURN THE MONEY TO MY ACCOUNT. Affidavit signed on 03/07/2013, no sign of the bank. My R21000 still missing
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